SKILLS:

·   Experience using Red Hat Linux 5 (SWIFT), CSS, QIK, and various internal flight operations software programs

·   Advanced Knowledge of systems & software: SAP, AS400, PKMS, Oracle and Epicor

·   Proficient in Microsoft Office -Word, Excel, PowerPoint, Outlook, and Visio

·   Ability to analyze data, identify trends, and use problem solving and critical thinking skills to find a solution

 

EMPLOYMENT HISTORY:

 

High Profile Staffing - Dallas, TX                                        Feb 2014 to Present

 

Client: Darling International

Sales & Marketing Assistant (Mar. 2014 – June 2014)

·   Directly assisted with transition to Oracle from Epicor, including testing and implementation

·   Established and maintained training manuals and SOP that did not previously exist

·   Assisted VP of Marketing + VP of Transportation with contract and PO management, trend analysis, open-to-buy

·   Responsible for Inventory Control including balancing and allocation of liquid products

 

Southwest Airlines- Dallas, TX                                       Feb 2012 to Sept 2013     

 

Pilot Crew Scheduler

·   Ability to read, understand, interpret, and apply federal aviation regulations along with union restrictions to ensure pilot labor supply is scheduled legally and efficiently-including review of legality reports as well as payroll auditing

·   Ability to work in a fast paced, high stress environment requiring quick decision making with minimal managerial input

·   Coordinated with dispatch teams, supervisors, chief pilots, and inflight crews to ensure safe and efficient flight experiences while maintaining minimal costs

·   Demonstrate leadership skills in all aspects of the position – including training new schedulers

·   Knowledge of aircraft logistics, weather patterns, and geography used to schedule crew members for flight

 

Fossil, Inc.- Richardson, TX                                             Oct 2007 to Feb 2012       

 

Business Requirements Analyst (July 2010 – Feb. 2012)

·   Initiate monthly trend analysis and presentations to directors and VPs concerning chargebacks

·   Develop, train, simplify, and execute business plans to reduce and eliminate chargebacks and seek reversals when appropriate, while complying with customers’ requirements

·   Work daily with 3 distribution centers to ensure compliance within customers’ guidelines.

·   Prepare training documents and Standard Operating Procedures – including developing an International SOP to send to international customers

·   Work closely with the company’s EDI team to research issues with: ASN’s, EDI860’s, and EDI810 invoices.

·               Responsible for setting up/maintaining all Store to DC relationships and store addresses in SAP/PKMS

 

Sales Support / Allocation and Delivery (Aug. 2009 – July 2010)

·   Work with AAE’s, AE’s, Planners and Directors to help with availability dates on goods being

·   Facilitate communication with our DC to ensure orders are delivered down, waived into production & routed on time

·   Correct pricing discrepancies and solve issues when an order is not processed correctly

·   Liaison between Sales and Accounting to ensure POs are released from credit hold and invoices sent

·   Oversee and manage all orders from Relic watch, Mass Markets, Corporate Markets, Columbia, and Callaway Watch to ensure all orders ship with the highest fill rates – using PKMS and SAP

·   Place, track, and maintain orders for product and fixtures – while overseeing they ship within the routing guidelines

 

Customer Care Representative 2 / Backup Coordinator (Oct 2007 – Aug 2009)

·   Proficient using SAP software in a call center environment.

·   Place customer orders, process payments, and credit card returns

·   Worked closely with distributors to give detailed pricing quotes and prepare custom orders based on need.

·   Rotating floor supervisor along with appropriately solving customer escalation calls.

·   Trained new customer care representatives

 

 

EDUCATION:

 

2008-2010 Everest University Online

·   Paralegal Studies

o   Curriculum included Business Law, Family Law, Critical Thinking, & Sociology

o   GPA: 3.4

 

***Exceptional References available upon request.